ActivEngage Documentation

Welcome!

This site contains the public developer documentation for the ActivEngage platform.

Note: This is a work in progress as we can convert our existing documents. 🚧

Primary Contacts

No documentation is perfect so if you have questions please see the contacts below.

Technical Leads

For technical questions reach out to our technical leads. They can help clarify any information found in this document or help facilitate new ways of integrating.

• Michael Third - michael@activengage.com
• Andrew Shansky - ashansky@activengage.com

Support Requests

Contact Supportopen in new window

Email: support@activengage.com

Phone: (321) 441-7733

AE Partner

Already a partner or interested in becoming one? Reach out to our partner team at aepartners@activengage.com

JavaScript SDK

Our JavaScript SDK offers controls for how our PageView script interacts with your site. This SDK gives us the flexibility to allow you to be in complete control of the ActivEngage experience on your site, or you can add PageView.js and we'll take it from there. And of course there are various was to mix and match those two extremes.

• Get Started
  • Adding Pageview.js
  • Account Detection
  • Call-to-Actions
• Customization
  • Launching Chat
  • Consuming Events
  • Passing Data
• Control
  • Visibility
  • SPA Apps
• Retailing
  • Cross Site Session Token Creation

Call to Action Configuration

Along with the SDK described above PageView offers quite a few call to action options out of the box. This empowers you with the ability to implement ActivEngage with only the level of effort you desire. If you choose to have ActivEngage provide the CTAs we will configure those on our backend designer tool. To help understand the options available we've created some documentation outlining the standard options available to you.

• Get Started
• Branding/Theming
• CTA Options
  • Positioning
  • Size
  • Style

API References

API access is restricted. But below we have a reference doc to give you an idea of what a server side API integration with ActivEngage might look like.

Account Managementopen in new window

Version History

Recent Updates:

• 01/22/25 - Added detailed control documentation
• 11/22/25 - Added sms-launch documentation
• 08/07/23 - Added chat-intent documentation
• 12/27/22 - Added data SDK documentation to Passing Data section of JS SDK.
• 10/29/21 - Added data attribute documentation to Passing Data section of JS SDK.

Full History